Privacy Policy
Your privacy matters deeply to us. This policy explains how elvoriaxen collects, protects, and uses your personal information in accordance with Australian privacy laws and international best practices.
Information We Collect
We collect information you provide directly when registering for our financial education programs, downloading resources, or contacting our support team. This includes your name, email address, phone number, and educational background details.
Personal Information Types
- Contact details including name, email, phone number, and postal address
- Educational background and professional experience relevant to your learning goals
- Payment information for course enrollment (processed securely through third-party providers)
- Learning preferences and progress tracking data to personalize your experience
- Communication history including support inquiries and feedback submissions
Automatically Collected Data
When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, and pages visited. We use this data to improve website performance and understand how users interact with our content.
How We Use Your Information
Your personal information helps us deliver quality educational experiences tailored to your learning needs. We use this data to communicate course updates, provide technical support, and improve our teaching methodologies based on student feedback.
Primary Uses
We process your data to enroll you in courses, track your learning progress, send important updates about your education program, and provide personalized learning recommendations. Your information also helps us understand which teaching methods work best for different learning styles.
Marketing Communications
With your explicit consent, we may send educational newsletters, course announcements, and relevant financial education content. You can unsubscribe from these communications at any time using the links provided in our emails or by contacting us directly.
Data Protection and Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our security protocols include encryption, secure servers, regular security audits, and staff training on privacy best practices.
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Secure cloud storage with regular automated backups and disaster recovery procedures
- Access controls limiting staff access to personal data on a need-to-know basis
- Regular security assessments and vulnerability testing by independent specialists
- Incident response procedures for addressing any potential security breaches promptly
Your Privacy Rights
Under Australian Privacy Principles and international privacy regulations, you have specific rights regarding your personal information. We're committed to helping you exercise these rights easily and transparently.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who we've shared it with.
Correct Information
Update or correct any inaccurate or incomplete personal information in our records at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for educational records.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your access to essential services.
How to Exercise Your Rights
To make any privacy-related requests, contact our privacy team directly at help@elvoriaxen.com or write to us at our postal address. We typically respond to requests within 30 days and will verify your identity before processing any requests involving sensitive information.
Data Sharing and Third Parties
We carefully limit data sharing to essential service providers who help deliver our educational programs. These partners are contractually required to protect your information and can only use it for the specific purposes we authorize.
Service Provider Categories
- Learning management system providers who host our course content and track progress
- Payment processors for secure handling of enrollment fees and refunds
- Email service providers for course communications and educational newsletters
- Analytics providers to help us understand website usage and improve user experience
- Customer support tools to manage inquiries and provide timely assistance
No Data Sales
We never sell, rent, or trade your personal information to third parties for marketing purposes. Any data sharing occurs only to support your educational experience or fulfill legal requirements.
Data Retention and International Transfers
We retain your personal information only as long as necessary to provide educational services and meet legal obligations. Course completion records may be kept longer to verify credentials and support ongoing career development.
Retention Periods
Active student records are maintained during enrollment and for two years after course completion. Marketing communications data is kept until you unsubscribe or request deletion. Financial transaction records follow Australian tax and business record requirements.
International Data Transfers
Some of our service providers operate servers outside Australia. When we transfer your data internationally, we ensure adequate protection through appropriate safeguards, including standard contractual clauses and privacy shield frameworks where applicable.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your preferences, and provide personalized content. You can control cookie settings through your browser, though disabling certain cookies may limit website functionality.
Cookie Types We Use
- Essential cookies for website security, user authentication, and basic functionality
- Performance cookies to understand how visitors use our site and identify areas for improvement
- Functional cookies to remember your preferences and provide personalized experiences
- Marketing cookies to deliver relevant educational content and measure campaign effectiveness
We also use web analytics to understand user behavior and improve our educational offerings. This data is anonymized and aggregated to protect individual privacy while providing valuable insights for course development.
Policy Updates and Changes
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. Significant changes will be communicated through email notifications and prominent website notices before taking effect.
Notification Process
When we make material changes to this policy, we'll send advance notice to all active students and newsletter subscribers. You'll have the opportunity to review changes and understand how they affect your privacy rights before the updated policy becomes effective.
Privacy Inquiries and Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need assistance with data-related concerns, our privacy team is ready to help.
Hope Valley SA 5090
Australia
We aim to respond to all privacy inquiries within 5 business days and will work with you to resolve any concerns promptly and transparently.